NOMA SKINCARE (PTY) LTD – POPIA / PRIVACY POLICY
Effective Date: Upon use of the Noma Skincare website or services
This POPI Policy / Privacy Statement (“Privacy Statement”) explains how Noma Skincare (Pty) Ltd (“Noma Skincare”, “we”, “us”, “our”) processes, stores, and protects the Personal Information of any natural or juristic person (“you”, “User”, “Disclosing Party”) who engages with our website, products, or services.
By using our website, placing an order, subscribing to our mailing list, or engaging with our brand, you consent to the Processing of your Personal Information in accordance with this Privacy Statement and the Protection of Personal Information Act 4 of 2013 (“POPI Act”).
Affiliate: Any entity controlled by, controlling, or under common control with Noma Skincare.
Associated Personnel: Employees, contractors, service providers, agents or representatives acting on behalf of Noma Skincare.
Control: Direct or indirect ownership of more than 50% of voting rights or legal authority to manage an entity.
Data Protection Laws: All applicable South African privacy laws including the POPI Act.
Data Subject: The individual or juristic person whose Personal Information is processed.
Disclosing Party: The user providing Personal Information to Noma Skincare.
Operator: A third-party service provider processing Personal Information on behalf of Noma Skincare.
Personal Information: Any information relating to an identifiable natural or juristic person.
Processing: Any operation performed on Personal Information including collection, storage, use, and dissemination.
Recipient / Responsible Party: Noma Skincare (Pty) Ltd, which determines how and why Personal Information is processed.
RSA: The Republic of South Africa.
Supervisory Authority: The Information Regulator of South Africa (IR@justice.gov.za).
By engaging with Noma Skincare, you consent to our Processing of your Personal Information for legitimate business purposes, including:
Noma Skincare shall:
You are responsible for the accuracy and completeness of the Personal Information you provide.
We process Personal Information for the following reasons:
|
Category of Information |
Examples |
Purpose |
|
Contact Details |
Name, phone, email |
Account creation, order updates, support, marketing (with consent) |
|
Delivery Details |
Address, city |
Delivery of orders |
|
Transaction Information |
Payment details (handled securely by gateway), purchase history |
Order fulfilment, refunds, fraud prevention |
|
Website Usage |
Cookies, browsing behaviour |
Analytics, improving user experience |
|
Communication Preferences |
Email opt-ins |
Sending newsletters, product launches, promotions |
You have the right to:
Access
Request a record of the Personal Information we hold about you.
Rectify
Correct or update your Personal Information.
Withdraw Consent
Opt out of marketing or email communication at any time.
Object
Object to Processing where not required by law or legitimate business interests.
Delete
Request deletion of your Personal Information where legally possible.
Lodge a Complaint
You may contact the Information Regulator:
Email: IR@justice.gov.za
Noma Skincare ensures that all personnel involved in Processing:
Noma Skincare may use Operators such as:
We will:
No third party may access your Personal Information without your consent unless required by law.
Noma Skincare uses appropriate technical and organisational measures, including:
Despite these safeguards, no system is 100% secure, but we strive to protect your data to the highest reasonable standard.
We may process or store data outside RSA (e.g., Mailchimp servers, cloud hosting).
This will only occur if:
We retain Personal Information only as long as:
Afterward, it is securely deleted or anonymised.
We may update this Privacy Statement from time to time. Changes will be published on our website. Continued use of our services will mean acceptance of updated terms.
Noma Skincare by Kingdon by Design Pty) Ltd
Customer Privacy Enquiries:
info@nomaskincare.co.za (placeholder — we can adjust)
Noma Skincare Cookie Policy
Noma Skincare uses cookies and similar technologies to improve your browsing experience, analyse website performance, and provide personalised content. By continuing to browse our website, you consent to the use of cookies in accordance with this policy.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve site functionality.
Types of Cookies We Use
How to Manage Cookies
You may delete or block cookies through your browser settings. However, some website features may not function properly without them.
Third-Party Cookies
Certain service providers (Google Analytics, Mailchimp, payment gateways) may also use cookies. These parties are POPIA-compliant and process data only on our behalf.
If you have questions, please contact info@nomaskincare.co.za.
NOMA SKINCARE (PTY) LTD – PRIVACY POLICY
READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE OR ANY OF OUR SERVICES. YOUR CONTINUED USE OF THE WEBSITE INDICATES THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT ACCEPT THIS POLICY, YOU MAY NOT USE THIS WEBSITE.
All sections of this policy apply to all users, whether browsing as guests or using an account, unless a section states otherwise.
1.1 This Privacy Policy must be read as if specifically incorporated into our Terms of Service.
1.2 Noma Skincare (Pty) Ltd (“Noma Skincare”, “we”, “us”, “our”) is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act 4 of 2013 (“POPI Act”).
2.1 For the purpose of this Policy, “Personal Information” is defined as in the POPI Act. Noma Skincare subscribes to and upholds the eight core POPIA principles governing the lawful processing of personal information.
2.2 We aim to balance our legitimate business interests with your reasonable expectation of privacy. While we take all reasonable precautions to protect your information, we cannot guarantee absolute security due to the nature of the internet.
2.3 When registering or shopping on the Noma Skincare website, you may be asked to provide Personal Information such as:
Note: We do NOT intentionally collect sensitive information such as criminal history, political views, or race, unless legally required and with your consent.
2.4 We limit the Personal Information we collect and only process what is necessary for the purpose for which you have provided it. Your acceptance of this Privacy Policy constitutes consent as required under section 69 of the POPI Act.
2.5 Payment information is processed securely by our authorised payment gateway. Noma Skincare does not store full banking or card details on our servers.
2.6 We do not collect or process sensitive information unless required by law or with explicit consent.
2.7 By agreeing to this Privacy Policy, you consent to Noma Skincare using your Personal Information for the following purposes:
2.8 Although absolute security cannot be guaranteed, we implement up-to-date, reasonable technical and organisational measures to protect your Personal Information from loss, misuse, unauthorised access, disclosure, or alteration.
2.9 We continuously review and update our security measures in line with legal and technological developments.
2.10 We may store Personal Information in a central database, including databases hosted outside South Africa. Where such countries do not have equivalent data protection laws, Noma Skincare ensures adequate safeguards are in place.
2.11 Personal Information is retained only for as long as necessary for business purposes, or as required by law, after which it is securely deleted or anonymised.
2.12 Access to Personal Information is restricted to Noma Skincare employees, contractors, and service providers who require it to perform their duties and are bound by confidentiality.
2.13 Users are responsible for the content they submit to Noma Skincare. We may review information submitted for publishing but are not obligated to monitor all submissions.
2.14 Our services are not intended for users under 18 years old. We do not knowingly process information belonging to minors without appropriate consent.
2.15 We do not sell, share, or rent your Personal Information to third parties. Emails sent by Noma Skincare relate only to customer service, orders, support, and voluntary marketing subscriptions.
3.1 When you visit the Noma Skincare website, we may automatically collect the following information:
This data is aggregated and anonymised. It does not identify you individually unless combined with Personal Information you provide.
3.2 Log file information is used internally for analytical, technical, and security purposes and is not shared with third parties.
4.1 Noma Skincare uses cookies to enhance your browsing and shopping experience.
Types of cookies used:
Session cookies
Permanent cookies
4.2 You may disable cookies in your browser settings; however, this may affect certain website functionality.
5.1 The Noma Skincare website may contain links to third-party websites (such as couriers, payment gateways, and social media platforms).
5.2 These websites are not controlled by Noma Skincare, and we are not responsible for their content, privacy practices, or terms.
5.3 Users should review the security and reliability of third-party sites before sharing Personal Information with them.
5.4 Noma Skincare accepts no responsibility for any loss or damage caused by your interactions with third-party websites.
6.1 Data messages sent to Noma Skincare are considered received when we respond.
6.2 Data messages sent by Noma Skincare are considered received by the user as per section 23(b) of the ECT Act.
6.3 Electronic signatures, encryption, and authentication are not required for valid electronic communications between you and Noma Skincare.
6.4 Information required under section 43(1) of the ECT Act:
6.4.1 Users confirm that any electronic communications sent from their devices are authorised by them.
6.4.2 This website is owned and operated by:
Noma Skincare by Kingdom by Design (Pty) Ltd
Registration Number: [2017/511616/07]
Operating under the laws of the Republic of South Africa.
6.4.3 Address for legal service:
[Block 10 Founders Hill Cresent, Lethabong, Johannesburg]
6.4.4 Contact Number: [+27 62 355 6384]
6.4.5 Website: www.nomaskincare.co.za
6.4.6 Email address: info@nomaskincare.co.za
NOMA SKINCARE – SHIPPING POLICY
Delivery Options
Noma Skincare provides reliable courier delivery services to both residential and business addresses across South Africa.
Order Process
Once your order is placed and payment has been received, you will receive an email confirming that your order has been successfully received.
After your order has been packed and is ready for dispatch, we will send a second email containing your tracking information.
Delivery Timeframes
Main Centres: 3–5 working days
Outlying & Regional Areas: 5–7 working days
Please note:
We do not deliver on weekends or public holidays.
Deliveries take place Monday to Friday, between 9:00am and 5:00pm.
Tracking
You will receive an SMS containing your tracking number once your order has been packed and handed over for delivery.
A second SMS will be sent on the morning your order is scheduled to arrive.
Our deliveries are fulfilled by trusted South African courier partners.
Please ensure someone is available to receive the order at your nominated address during working hours.
Shipping Costs
Regional flat rate: ZAR 135
Local – Flat rate ZAR 75
Free shipping on all orders over ZAR 1000
International Shipping
As a growing brand, Noma Skincare currently does not offer standard international shipping.
However, if you live outside South Africa and would like to place an order, please email info@nomaskincare.co.za, and we will do our best to assist you.
Can I Change My Delivery Address After Placing an Order?
Unfortunately, once your order has been placed and the delivery address captured at checkout, it cannot be changed.
If there is an urgent issue with your address, please contact us immediately at info@nomaskincare.co.za and include your order number in your message.
NOMA SKINCARE – REFUND & RETURNS POLICY
We truly hope you love your Noma Skincare products.
However, if for any reason you are not fully satisfied with your purchase, we are here to assist.
If you wish to request a return, refund, or exchange, please notify us within 7 days of receiving your order.
Please email us at info@nomaskincare.co.za and include the following:
Important:
This policy applies only to products purchased directly from the Noma Skincare online store.
If you bought your item from a retailer or third-party stockist, please contact them directly.
Once your refund has been approved, please allow up to 10 business days for your bank or credit card provider to process the refund.
Processing times may vary depending on your financial institution.
We aim to make this process as smooth and stress-free as possible.
Please inspect your order as soon as it arrives.
If you receive a defective, damaged, or incorrect item, please contact us within 7 days at info@nomaskincare.co.za.
Please note:
Some of our packaging may be made from natural or recyclable materials and slight imperfections, such as small dents, may occur.
These do not affect the quality or performance of the product and will not be considered defects.
If your product is genuinely defective or incorrect:
We apologise for any inconvenience you may experience — our goal is to ensure you are completely happy with your Noma Skincare experience.
NOMA SKINCARE (PTY) LTD – TERMS OF SERVICE
OVERVIEW
This website is operated by Noma Skincare by Kingdom by Design (Pty) Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Noma Skincare (Pty) Ltd.
Noma Skincare by Kingdon by Design (Pty) Ltd offers this website, including all information, tools, and services available from this site to you (the “user”), conditioned on your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced here or available via hyperlink.
These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website.
By accessing any part of the site, you agree to be bound by these Terms.
If you do not agree to all the terms and conditions, you may not access the website or use any services.
Any new features, tools, or updates added to the store will also be subject to these Terms. You may review the most current version of the Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website at any time. Your continued use of the site after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify, which provides the online e-commerce platform enabling us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your province or country of residence, or that you have given us consent to allow your minor dependents to use this website.
You may not use our products for any illegal or unauthorised purpose.
You may not violate any laws in your jurisdiction while using the Service, including copyright laws.
You must not upload or distribute any viruses, worms, or malicious code.
A breach of any of these Terms will result in immediate termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to technical requirements.
Credit card information is always encrypted during transmission.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without written permission from us.
Headings in this agreement are for convenience only and do not limit the Terms.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information made available on our site is inaccurate, incomplete, or not current.
The content is provided for general information and should not be relied upon exclusively for decision-making.
This site may include historical information. Historical information is provided for reference only and may not be current.
We reserve the right to modify content on the site at any time without being obligated to update it.
You agree that it is your responsibility to monitor changes on our website.
SECTION 4 – MODIFICATIONS TO SERVICE & PRICES
Prices for products are subject to change without notice.
We may modify or discontinue any part of the Service at any time without notice.
We shall not be liable to you or any third party for modification, price change, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Some products may be available exclusively online and may have limited quantities.
We have made every effort to display product colours and images as accurately as possible but cannot guarantee that your device displays colours accurately.
We reserve the right to limit sales of products or services to any person, region, or jurisdiction.
We may also limit quantities available.
We reserve the right to discontinue any product at any time.
We do not warrant that the quality of products or services will meet your expectations.
SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may limit or cancel orders placed under the same account, using the same credit card, or using the same billing or shipping address.
If we change or cancel an order, we may notify you via the email or phone number provided when the order was placed.
You agree to provide current, complete, and accurate account and purchase information.
Please promptly update your details when they change.
Refer to our Refund Policy for more information.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, but we do not monitor or control them.
These tools are provided “as is” and without warranties, representation, or endorsement.
Use of such tools is entirely at your own risk.
You should ensure you understand and accept the terms provided by the third-party provider.
We may introduce new features or services in the future, which will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Third-party links on our site may direct you to external websites.
We are not responsible for their content or accuracy.
We do not guarantee or assume responsibility for third-party products, services, or content.
Please review third-party terms and policies before engaging with them.
Any complaints about third-party products must be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS
If you submit comments, ideas, feedback, proposals, or creative content to us—whether requested or unsolicited—you agree that we may use, edit, copy, publish, or distribute them without restriction or compensation.
We are not obligated to maintain comments in confidence or respond to them.
You agree that your comments will not violate any third-party rights and will not contain unlawful, abusive, or harmful content.
We take no responsibility for comments submitted by users.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
We may occasionally have errors or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct these errors at any time, even after you have submitted your order.
We are not obligated to update information unless required by law.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content for:
We reserve the right to terminate your access if you violate any prohibited use.
SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY
We do not guarantee that the Service will be uninterrupted, secure, or error-free.
All products and services are provided “as is” without warranties of any kind.
Noma Skincare, including its directors, employees, contractors, and affiliates, is not liable for damages arising from your use of the Service or products purchased.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Noma Skincare and its affiliates from any claim arising from your breach of these Terms or from violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining portions will continue in full effect.
SECTION 16 – TERMINATION
Your obligations and liabilities incurred prior to termination survive termination.
We may terminate your access at any time if we believe you have violated these Terms.
You may stop using the website at any time.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with any policies posted on the site, constitute the entire agreement between you and Noma Skincare.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of South Africa.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the latest version of the Terms on this page.
We may update these Terms at any time, and your continued use of the website means you accept any changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms should be emailed to:
info@nomaskincare.co.za